Steer recommendations without breaking buyer trust.
Prioritize preferred brands, margin, stock and assortment strategy, while the relevance guard keeps bad recommendations out. Watch one decision resolve, live.
Three advisors. One question. Very different answers.
Most recommendation engines pick one of two failure modes. Klariton is the third option: commercial steering that lives inside a trust boundary.
Business levers that reorder, never override fit.
Compose a preference from the signals that matter commercially. Fit is always scored first; these levers only re-rank products that already belong in the answer.
Lead with strategic brands and lines, applied only when fit is genuinely equal.
Fiorenzato · MahlkönigPick one field from your own product data whose value decides between products that fit equally well.
a metafield of your choiceNever lead with a product you can't ship right now.
in stock onlyRun the policy against real questions, before it ships.
Ask the questions your buyers actually ask. See how the ranking changes, and what the guard blocks, before a single customer sees it.
Strategy can reorder good options. It can never override fit.
Brand preference and quality signal only ever re-rank products that already fit the buyer. The relevance guard sits underneath as a floor. Only you can change it, no brand and no rule, and that's what keeps the buyer's trust intact.
A product under the relevance threshold can never be recommended, no matter how high its margin.
A preferred brand still has to fit the buyer. The rule fires only on a genuine tie.
Your ranking preference is a setting, not a black box: every change to it is in the audit trail with who, when and what.
Steering you can explain is steering they'll trust.
Every recommendation arrives with a plain-language reason, drawn from the same fit score and rules that produced it. No "because we said so." No black box.
The reason describes why it suits their brief, quiet, espresso, within budget, not why it suits you.
If a cheaper option was close, the advisor can say so. Steering doesn't mean hiding.
What the buyer reads is what lands in your audit trail. One explanation, two audiences.
Every steering decision is on the record.
Who changed which rule and when, in the audit trail, with person, timestamp and scope.
Commercial outcome, trust intact.
Test your recommendation policy.
Bring your own categories, margins and preferred brands. Watch the ranking move, and watch the guard hold the line.